Shipping Costs
& Times
When we receive your order, our aim is to
dispatch all stocked items without delay and have them to you within 1-3
working days (Monday to Friday, excluding New Zealand Public Holidays).
Provided that we have received your order
before 3pm, items that are in stock will be dispatched on the same day (Monday
to Friday, excluding New Zealand Public Holidays).
- Auckland
- 1 Working Day, $5 per order to one address
- North
Island - 1 to 2 Working Days, $8 per order to one address
- South
Island - 1 to 3 Working Days, $8 per order to one address
Please note:
- Delivery
times are estimates based on the courier companies suggested delivery
time. Please allow an extra 1-2 days for rural deliveries.
- For
orders that include large/heavy items or rural deliveries, surcharge will
apply, We will notify you if the actual delivery charges are higher
than originally estimated, in which case you may cancel the order (or any
part of it) prior to delivery and receive a refund (including the
applicable delivery charges) in respect of the cancelled order.
Authority to
Leave
All
standard delivery orders will be attempted to be personally delivered to you
with a signature obtained. However, in a situation where a signature cannot be
obtained the courier driver has been given authority to leave the parcel in a
safe place, unless a signature has been specifically requested. Any special
delivery instructions that have been entered in as part of the checkout process
will be followed (ie. Leave in letterbox or at backdoor).
If
you would prefer a signed delivery, please leave a note in the Delivery
Instructions to let us know.
Physical Delivery
Address Required as Delivery is by Courier
We
cannot deliver to a P.O. Box address so please provide a physical address. Delivery will be by courier or freight
forwarder. An email will be sent to you
when the goods are dispatched to enable you to track and trace your order.
For
standard item delivery, if you are unavailable to sign for an item when our
courier calls, the courier driver has been given authority to leave the parcel
in a safe place unless a signature has been specifically requested.
The risk of any loss of, or
damage to, the products will pass to you on delivery.